Devs ignoring issues

stefan11111 · l33t Joined: 29 Jan 2023 Posts: 934 Location: Romania

Is seems like devs have started to ignore some issues.
Some I pointed out here, quoting a mod, no response.
Others I have pointed out here:
https://forums.gentoo.org/viewtopic-t-1163310.html
https://forums.gentoo.org/viewtopic-t-1163906.html
Also no dev response.
Oldest thread is more than 1 month old.
I also opened a bug about this:
https://bugs.gentoo.org/908979
This got reassigned, probably to prevent "spam" mail about this, and no response.

Maybe this is because of my recent comments on some threads.
If that is the reason for this, I apologize, but please respond to issues.

I do not want to put any blame on the mod I quoted.
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Ionen · Developer Joined: 06 Dec 2018 Posts: 2853

Most devs don't really look at the forums, and those that do may not even be involved with these packages (I don't use firefox nor librewolf myself, nor am I involved in their maintenance), or not necessarily notice every threads that could concern them. It's not the right way to reach them.

And the bug is barely 1 day old, bit early to say it's getting ignored.

Edit: also these threads were filled for unsupported software, devs ignoring that sounds normal if anything

stefan11111 · l33t Joined: 29 Jan 2023 Posts: 934 Location: Romania

Ionen · Developer Joined: 06 Dec 2018 Posts: 2853

stefan11111 · l33t Joined: 29 Jan 2023 Posts: 934 Location: Romania

Ionen · Developer Joined: 06 Dec 2018 Posts: 2853

Again, threads aren't right for this. This isn't a bug tracker. You can use it for discussions to figure out what's wrong, then file a bug to get it fixed.

Filing a bug was the right thing to do, but it's barely been a day.

sMueggli · Guru Joined: 03 Sep 2022 Posts: 496

I do not think that the registration at Gitlab.com requires any financial information. And it is also possible to use Google, Github, Twitter, Bitbucket and Salesforce as identity provider.

By the way, LibreWolf has a website containing some hints how to contact them.

stefan11111 · l33t Joined: 29 Jan 2023 Posts: 934 Location: Romania

Ionen · Developer Joined: 06 Dec 2018 Posts: 2853

Threads are not useful if it's to report an issue rather than request help/pointers from people or similar. Unless you're just trying to figure out whether it's really a bug or not before reporting it.

Otherwise feels more like public complains (mostly read by normal users rather than devs), which don't really accomplish anything vs reporting issues to the actual maintainer(s). It "can" happen but getting noticed by devs shouldn't be a goal when making forum threads, using user mailing lists, chatting on the IRC support channel, or similar stuff. Even if devs do notice the thread, they'll often want you to file a bug anyway so they can track the issue (assuming it's valid).

stefan11111 · l33t Joined: 29 Jan 2023 Posts: 934 Location: Romania

Ionen · Developer Joined: 06 Dec 2018 Posts: 2853

Dev mailing list is more for general discussion of ideas, reviewing major/eclass changes and such. Per-package bugs still belong on the bug tracker.

Also shouldn't push everything on the same few devs because they happen to be there (unless at most if it's urgent and affecting many), packages have their own maintainers assigned (e.g. your bug is assigned to the mozilla team which knows the package better). If that fails (if there's no maintainer or they're unresponsive), then can check if someone else can handle or ping the maintainers for attention.

stefan11111 · l33t Joined: 29 Jan 2023 Posts: 934 Location: Romania

NeddySeagoon · Posted: Thu Jun 22, 2023 7:21 pm Post subject:

stefan11111,

Discussing bugs and potential bugs on the forums is fine.

The developers work queue with user is via bugs.gentoo.org, for gentoo bugs or other projects issue tracking system.
A few devs read the forums. However, the only way to get attention is to file a bug. That holds even if you also have a github PR too.
PRs that close bugs are more likely to be followed up than PRs that don't
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stefan11111 · l33t Joined: 29 Jan 2023 Posts: 934 Location: Romania

NeddySeagoon · Posted: Thu Jun 22, 2023 8:06 pm Post subject:

stefan11111,

Like everyone else in Gentoo, I'm a volunteer and its a hobby.
I have other calls on my time too.

Go ahead and file the bug and PR.
If there is a maintainer, read the metadata.xml, the bug will be assigned to them. That's the start.
If the package is maintainer-needed, any sympathetic can address the bug. That does not mean that anyone actually will.

Expect to get some constructive crit either on the bug, the PR or both.
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Regards,

NeddySeagoon

Computer users fall into two groups:-
those that do backups
those that have never had a hard drive fail.

CooSee · Veteran Joined: 20 Nov 2004 Posts: 1468 Location: Earth

FYI

https://forums.gentoo.org/viewtopic-p-8793226.html#8793226

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