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Jimmy2027
n00b
Joined: 12 May 2020
Posts: 42
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 Posted: Tue Sep 24, 2024 7:34 am Post subject: Unable to use usb ports of Dell WD19TB Thunderbolt Dock |
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Some time ago (I'm not exactly sure when it happened since I didn't have time to debug it) my laptop stopped being able to connect to the usb and ethernet ports of my Dell WD19TB Thunderbolt Dock.
The same dock works perfectly fine with an ubuntu machine.
I'm running the distribution kernel: 6.10.8-gentoo-dist
Does someone have any idea if I might be missing some kernel configuration ?
This is what shows up in dmesg:
| Code: | [ 787.446815] usb 3-3: new high-speed USB device number 7 using xhci_hcd
[ 788.526589] thunderbolt 0-0:3.1: new retimer found, vendor=0x8087 device=0x15ee
[ 789.342415] thunderbolt 0-3: new device found, vendor=0xd4 device=0xb070
[ 789.342429] thunderbolt 0-3: Dell WD19TB Thunderbolt Dock
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druggo
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Joined: 24 Sep 2003
Posts: 302
Location: Hangzhou, China
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| Posted: Tue Sep 24, 2024 11:28 am Post subject: |
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maybe its need CONFIG_USB4 ?
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Jimmy2027
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Joined: 12 May 2020
Posts: 42
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| Posted: Tue Sep 24, 2024 12:26 pm Post subject: |
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should be enabled:
| Code: |
grep CONFIG_USB4 /usr/src/linux/.config
CONFIG_USB4_NET=m
CONFIG_USB4=m
# CONFIG_USB4_DEBUGFS_WRITE is not set
# CONFIG_USB4_DMA_TEST is not set
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druggo
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Joined: 24 Sep 2003
Posts: 302
Location: Hangzhou, China
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| Posted: Tue Sep 24, 2024 12:29 pm Post subject: |
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since it works at Ubuntu, you can compare the modules on both sides, like
| Code: | lsmod
lspci -k
dmesg |
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Jimmy2027
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Joined: 12 May 2020
Posts: 42
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| Posted: Tue Sep 24, 2024 7:32 pm Post subject: |
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comparing the output of lsmod, these are the modules that are on the ubuntu machine but not on mine:
| Code: |
'usb_common', 'evdev', 'cryptd', 'intel_lpss', 'configfs', 'xhci_hcd', 'crc_t10dif', 'scsi_mod', 'jitterentropy_rng', 'rc_core', 'button', 't10_pi', 'nls_cp437', 'ext4', 'xhci_pci', 'scsi_common', 'nls_ascii', 'watchdog', 'intel_hid', 'snd_hrtimer', 'snd_seq_dummy', 'battery', 'ledtrig_audio', 'af_alg', 'ecdh_generic', 'drm', 'drbg', 'crct10dif_generic', 'hid_generic', 'acpi_tad', 'ac', 'jbd2', 'crct10dif_common', 'usbcore', 'aesni_intel', 'ecc', 'autofs4', 'algif_skcipher', 'intel_lpss_pci', 'usbhid', 'sha512_generic', 'parport_pc', 'loop', 'crypto_simd', 'crc16',
'crc64_rocksoft_generic', 'dm_crypt', 'snd_seq', 'msr', 'dm_mod', 'x_tables', 'hid', 'irqbypass', 'fan', 'crc32c_generic', 'ppdev', 'parport', 'qrtr', 'sd_mod', 'sparse_keymap', 'mbcache', 'asus_wmi', 'drm_kms_helper', 'ansi_cprng', 'crc64', 'ccm', 'crc64_rocksoft', 'algif_hash', 'snd_hda_codec_realtek', 'lp', 'ctr', 'efivarfs', 'efi_pstore', 'sg', 'platform_profile', 'ip_tables', 'roles', 'cmac'
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not sure if any are related to this issue.
Will get the lspci output tomorrow. |
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Jimmy2027
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pietinger
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Joined: 17 Oct 2006
Posts: 4887
Location: Bavaria
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| Posted: Wed Sep 25, 2024 6:48 pm Post subject: |
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With Ubuntu you have two, with Gentoo only the first one:
| Code: | 00:0d.2 USB controller: Intel Corporation Raptor Lake-P Thunderbolt 4 NHI #0
Subsystem: Framework Computer Inc. Device 0003
Kernel driver in use: thunderbolt
Kernel modules: thunderbolt
00:0d.3 USB controller: Intel Corporation Raptor Lake-P Thunderbolt 4 NHI #1
Subsystem: Framework Computer Inc. Device 0003
Kernel driver in use: thunderbolt
Kernel modules: thunderbolt |
Is this an additional Renesas xHCI controller ? If yes, try to enable CONFIG_USB_XHCI_PCI_RENESAS
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Jimmy2027
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| Posted: Thu Sep 26, 2024 6:22 am Post subject: |
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its the other way around, the gentoo machine has both, the ubuntu only the first one.
I couldn't find out which controller the framework13 has |
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pietinger
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Posts: 4887
Location: Bavaria
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| Posted: Thu Sep 26, 2024 11:42 am Post subject: |
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| Jimmy2027 wrote: | | its the other way around, the gentoo machine has both, the ubuntu only the first one. [...] |
I'm sorry - sometimes I get very confused. 
Normally our Gentoo dist-kernel contains everything needed. If it runs with Ubuntu and not with our dist-kernel, you could compare both configurations (completely) and check for differences. Especially: differences in the built-in options (=everything that is not configured as <M>odule).
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