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doublehp
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PostPosted: Sun Oct 04, 2009 1:41 pm    Post subject: Reply with quote

Cyker wrote:
Stupid question;

You say you're using a PCI card to get SATA support; What chipset does it use and what drivers are you using?


Stupid answer: read my message from ... Fri Oct 02, 2009 12:15 am (GMT+2).
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Cyker
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PostPosted: Sun Oct 04, 2009 7:38 pm    Post subject: Reply with quote

Ahaha! Thanks, when I saw that I thought it was the on-board stuff due to all the USB stuff :P

I think it might be a compatibility issue between the drive and that card then; Might be worth talking to WD support...

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/popup_adp.php?p_faqid=1337&p_created=1112379341
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doublehp
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PostPosted: Sun Oct 04, 2009 9:08 pm    Post subject: Reply with quote

Cyker wrote:
Ahaha! Thanks, when I saw that I thought it was the on-board stuff due to all the USB stuff :P

I think it might be a compatibility issue between the drive and that card then; Might be worth talking to WD support...

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/popup_adp.php?p_faqid=1337&p_created=1112379341


Combo card :D to save PCI slots ...

Sure it is: when I put those drives on the same board, but on the // IDE port using a Sata adapter, I get >50M/s ... so the fault is neither the card, or the drive, but the fact the drive is directly on the card. As I insert any adapter, I got higher speed.

I contact them when I got more free time.

Thanks every body. Keep in touch :)
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Cyker
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PostPosted: Sun Oct 04, 2009 10:33 pm    Post subject: Reply with quote

With the adaptor, you're effectively using a completely different SATA controller (Probably a JMicron bridge chip) to talk to the SATA drive, which is evidently a lot happier about it than the Via one.
That then translates to the venerable old IDE interface, which is pretty much bullet proof due to its age.

<rant>
One thing IDE still thrashes SATA at is compatibility; IDE is a well established hardware standard from the days where that mattered.

Nowdays, all hardware people do what the heck they like and let the drivers sort out the mess which is why so much modern stuff is such a git to get working together. The AHCI 'standard' SATA is a baby by comparison, and it shows in the slight AHCI incompatibilities between different hardware implementations (It's fairly well known that with most 1st/2nd gen AHCI hardware, you're better off using the mfg specific driver. For kicks, I once tried forcing an ATI AHCI driver with an Intel motherboard on Windows; Results were not pretty!).

Right now we're in the sort-of shaky ground, like when DOS sound cards started moving away from using the SoundBlaster hardware 'standard' and relied on drivers to make the hardware work...
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doublehp
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PostPosted: Tue Oct 13, 2009 1:53 pm    Post subject: Reply with quote

Cyker wrote:
Ahaha! Thanks, when I saw that I thought it was the on-board stuff due to all the USB stuff :P

I think it might be a compatibility issue between the drive and that card then; Might be worth talking to WD support...

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/popup_adp.php?p_faqid=1337&p_created=1112379341


contact => http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/popup_adp.php?p_faqid=1048&p_sid=_*bw4jKj&p_lva=

europe => http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/popup_adp.php?p_faqid=1048&p_sid=_*bw4jKj&p_lva=#europe

France => 00800-ASK4WDEU ... (00800- 27549338)

00800- 27549338 = invalid prefix
0800- 27549338 = number not in use

Let's try email ...

Edit: ticket open. Against 4 problems:
- invalid phone number
- disk not working properly on my Sata card
- jumper have no effect
- typo on disk label (1.5GB instead of 1.5Gb/s)
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doublehp
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PostPosted: Tue Oct 13, 2009 11:35 pm    Post subject: Reply with quote

In short:
- too late for payback (In France, pay-back should be asked within 7 days after billing)
- WD accepts that some drives may not not properly with some VIA boards
- no firmware available ATM
- not sure if it's WD of VIA fault

My drive's page is: http://wdc-fr.custhelp.com/cgi-bin/wdc_fr.cfg/php/enduser/std_adp.php?p_faqid=1679&p_created=#jumper

diagnose software: http://support.wdc.com/product/download.asp?modelno=WD10EADS-00M2B0
The windows version is very funny:
- Sata drive detected as IDE
- 1T drive detected as 9G
- drive miss-detected once upon two, when you relaunch the application (no need to reboot to get different results)
- "SMART short test" in fact becomes a "short bad block scan" when smart not available
- no way to copy-paste SMART data; only log reports
- prefers from very far when their drives are pluged in IDE through adapter
- makes all possible mistakes on my Seagate drive that works 100% well under Linux ("not SMART compliant", 9G ... )
- no speed test available
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NeddySeagoon
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PostPosted: Wed Oct 14, 2009 6:08 pm    Post subject: Reply with quote

doublehp,

Quote:
Sata drive detected as IDE
implies that you have compatibility or IDE mode selected in the BIOS.
You should choose AHCI mode. However, windows needs an update to provide the AHCI drivers.

IDE mode on SATA chipsets is known to cause poor performace, since its only purpose is to allow the install of the AHCI drivers.
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Ant P.
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PostPosted: Wed Oct 14, 2009 7:57 pm    Post subject: Reply with quote

This does sound like a chipset problem given that you said it worked better with the IDE adaptor.

I'd go with the above explanation about it not being native AHCI... you can check that without rebooting by looking at `lspci -v` and see whether it's using the "ahci" kernel module or not.
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doublehp
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PostPosted: Wed Oct 14, 2009 8:08 pm    Post subject: Reply with quote

Code:
00:11.3 RAID bus controller: VIA Technologies, Inc. VT6421 IDE RAID Controller (rev 50)
        Subsystem: VIA Technologies, Inc. VT6421 IDE RAID Controller
        Flags: bus master, medium devsel, latency 64, IRQ 5
        I/O ports at dc00 [size=16]
        I/O ports at d800 [size=16]
        I/O ports at d400 [size=16]
        I/O ports at d000 [size=16]
        I/O ports at cc00 [size=32]
        I/O ports at c800 [size=256]
        Expansion ROM at cfff0000 [disabled] [size=64K]
        Capabilities: <access denied>
        Kernel driver in use: sata_via

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NeddySeagoon
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PostPosted: Wed Oct 14, 2009 9:01 pm    Post subject: Reply with quote

doublehp,

The description lies. Its not PATA and its not AHCI compatible either. sata_via is correct for you.
I doubt that it has a compatibility mode in the BIOS as its not needed.
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doublehp
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PostPosted: Wed Oct 14, 2009 10:03 pm    Post subject: Reply with quote

There is no RAID pop-up in the bios, no key-sequence to hit to configure it, and the disks are not visible from grub. I never tried to boot directly (my bios has a "try third party device" or sth like this, that usually work for RAID cards or so), but I just think it would not work.

I don't know which *HCI layer it is. The chipset may have common parts with the USB2 stack; the card both offers PATA and SATA (the IDE drive is <<typically shown as /dev/sdc>>).

Anyway, I am satisfied with the explanation <<the device does not fallback in SATA 1 mode>>. And WesternDigital just accepted to say that <<maybe the drive does not recognise properly the chipset>>. They refused to answer my question <<who is not respecting the SATA standards ? WD not managing properly the compatibility mode ? VIA not advertising themselves properly ?>>. All I know is that there will not be any SATA solution; and that the solution will be <<put those drives on any other chipset or adapter>>.

Or find an other combo card USB2-SATA-PATA that would not use the VIA chip :)
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pigeon768
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PostPosted: Thu Oct 15, 2009 8:59 pm    Post subject: Reply with quote

Go through every single item in the BIOS. It has to be in there somewhere.
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doublehp
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PostPosted: Thu Oct 15, 2009 11:28 pm    Post subject: Reply with quote

My video and sound card don't produce entry in the BIOS. Some HDD cards don't either.

Trying to boot the VIA card would not help in any manner anyway :)

It's sometimes hard to add the [SOLVED] tag when the original title was close to the length limit (depends on forum params).

NeddySeagoon what do you mean by "The description lies." ?

What do you want me to look for in my BIOS ? "compatibility or IDE mode selected in the BIOS." ? As it's a daughter card without config pannel, would the main BIOS really affect a daughter card ?

DLG is not even able to properly report SMART fields, and fails to find the real exact volume size (dont forget: it detects two 1T drives as 9G); I would not take big care when it says that a SATA drive is IDE :D SATA is "IDE encapsulated in SCSI stack" anyway ... I just find funny that the drive directly plugged on SATA board is detected as IDE while the one pluged on PATA with adapter is recognised as SATA; just funny to me :) DLG is just crap. Smartctl can properly read SMART fields, and fdisk can properly detect the right disk size, and fdisk reports the same disk size as smartctl; I really wonder where DLG finds 9G :D
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NeddySeagoon
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PostPosted: Fri Oct 16, 2009 3:02 pm    Post subject: Reply with quote

doublehp,

Code:
00:11.3 RAID bus controller: VIA Technologies, Inc. VT6421 IDE RAID Controller (rev 50)
Kernel driver in use: sata_via
If you read IDE to mean PATA, as its normally used, the VT6421 is not IDE. Its SATA as the driver in use says.

In its widest sense IDE (Integrated Drive Electronics) is anything except the original Shugart-ST503 hard drives, which had only a head amplifier on the drive. Everything else was on a plug in card. They also used two ribbon cables - one for data the other for the controlling the drive motors.

If your plug in card has a BIOS extension ROM, it may appear in your BIOS settings. Not all cards have this ROM.
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doublehp
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PostPosted: Fri Oct 16, 2009 5:13 pm    Post subject: Reply with quote

http://www.cijoint.fr/cj200910/cijZJPU5Gb.gif
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