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Sparkster
Apprentice
Joined: 06 Aug 2004
Posts: 205
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 Posted: Fri Mar 19, 2010 11:59 am Post subject: HP Scanjet 5300C segmentation fault |
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Hi, guys. I am having a little problem with my scanner, so I hope you can help me.
Until a couple months ago, I had an old P4 and with that computer my scanner worked well (HP Scanjet 5300C). Recently I bought a new PC (an intel core i7, amd64, with motherboard Asus p7p55d deluxe) and now I can't get my scanner working.
When I run xsane, I get always segmentation fault, by pressing the scan or the preview button. I also tried with scanimage with the same result:
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sparkster@fenix ~ $ scanimage -L
device `v4l:/dev/video0' is a Noname vivi virtual device
device `avision:libusb:002:008' is a Hewlett-Packard ScanJet 5300C flatbed scanner
sparkster@fenix ~ $ scanimage -d avision:libusb:002:008
Violación de segmento <-- Segmentation fault :P
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I thought the scanner could be broken, so I installed a virtual PC with vmware (x86) and it worked fine.
The scanner is correctly detected. This is the output of dmesg after unplug and plug it again:
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[ 2377.536300] hub 2-1:1.0: state 7 ports 8 chg 0000 evt 0002
[ 2377.536539] hub 2-1:1.0: port 1, status 0101, change 0001, 12 Mb/s
[ 2377.640136] hub 2-1:1.0: debounce: port 1: total 100ms stable 100ms status 0x101
[ 2377.651114] hub 2-1:1.0: port 1 not reset yet, waiting 10ms
[ 2377.713029] usb 2-1.1: new full speed USB device using ehci_hcd and address 9
[ 2377.723999] hub 2-1:1.0: port 1 not reset yet, waiting 10ms
[ 2377.797816] usb 2-1.1: ep0 maxpacket = 8
[ 2377.798389] usb 2-1.1: USB quirks for this device: 1
[ 2377.800129] usb 2-1.1: default language 0x0409
[ 2377.804373] usb 2-1.1: udev 9, busnum 2, minor = 136
[ 2377.804377] usb 2-1.1: New USB device found, idVendor=03f0, idProduct=0701
[ 2377.804380] usb 2-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 2377.804384] usb 2-1.1: Product: Hewlett Packard ScanJet 5300C/5370C
[ 2377.804387] usb 2-1.1: Manufacturer: Hewlett Packard
[ 2377.804390] usb 2-1.1: SerialNumber: 0000000000000000
[ 2377.804468] usb 2-1.1: uevent
[ 2377.804488] usb 2-1.1: usb_probe_device
[ 2377.804491] usb 2-1.1: configuration #1 chosen from 1 choice
[ 2377.804841] usb 2-1.1: adding 2-1.1:1.0 (config #1, interface 0)
[ 2377.804869] usb 2-1.1:1.0: uevent
[ 2377.804938] drivers/usb/core/inode.c: creating file '009'
[ 2377.805877] usb 2-1.1: uevent
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I am running a kernel 2.6.31-gentoo-r10 and these are the versions of sane program and dependencies:
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* media-gfx/sane-backends
Latest version available: 1.0.19-r2
Latest version installed: 1.0.19-r2
Size of files: 4,200 kB
Homepage: http://www.sane-project.org/
Description: Scanner Access Now Easy - Backends
License: GPL-2 public-domain
* media-gfx/sane-frontends
Latest version available: 1.0.14
Latest version installed: [ Not Installed ]
Size of files: 226 kB
Homepage: http://www.sane-project.org
Description: Scanner Access Now Easy
License: GPL-2
* media-gfx/xsane
Latest version available: 0.996
Latest version installed: 0.996
Size of files: 3,265 kB
Homepage: http://www.xsane.org/
Description: graphical scanning frontend
License: GPL-2
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I don't know where is the problem, so I hope you can help me. If you need more information, just ask. Thanks. |
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Rexilion
Veteran
Joined: 17 Mar 2009
Posts: 1044
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| Posted: Fri Mar 19, 2010 7:39 pm Post subject: |
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| My guess is that you are missing some kernel configs. OR that you are facing a regression, since the old P4 might run an older kernel? |
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Sparkster
Apprentice
Joined: 06 Aug 2004
Posts: 205
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| Posted: Sun Mar 21, 2010 5:01 pm Post subject: |
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I was doing a few more test and this is what I got:
I tried to use the scanner in an old P2, with gentoo too, same kernel, and it didn't work. It worked in that PC with windows so it seemed a system or configuration problem.
I installed the scanner in my mom's PC (also a gentoo box, amd64) and the same problem, segmentation fault, but her scanner works well (multifunction, epson CXwhatever).
After that, I installed gentoo in a virtual PC, and same problem, segmentation fault, with the same kernel configuration of the P2 and the i7, and also configured with genkernel. Then, I installed debian into that virtual PC and the scanner worked without problems (kernel 2.6.26-2-686).
So the problem is in the kernel or in the system. I don't know which other test I can do. Any sugestion? |
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Sparkster
Apprentice
Joined: 06 Aug 2004
Posts: 205
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| Posted: Sun Mar 21, 2010 5:11 pm Post subject: |
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Another little hint. I have just tried to scan as a normal user (all other test were done as a supersuser to avoid permission problems) and this is what I got:
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sparkster@fenix ~ $ scanimage -d avision:libusb:002:008 --resolution=200 >out.pnm
Error del bus <-- Bus error
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Then, I tried with other resolution (it uses 100 by default) and I got segmentation fault again:
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sparkster@fenix ~ $ scanimage -d avision:libusb:002:009 >out.pnm
Violación de segmento
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With --resolution=300 I got bus error again. |
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freifunk_connewitz
Apprentice
Joined: 08 Feb 2006
Posts: 239
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| Posted: Sun Mar 28, 2010 4:52 pm Post subject: |
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I have the same problem, using an HP 5370C.
but for me, the scanner just stopped to work on the very same system. it must have been some update anywhere in my system some months ago. I have no clue which package it could have been. but IMHO this tells me it's probably not a kernel issue. |
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